Operations Management Simulation
Benihana
Simulation Overview
This operations management simulation represents a typical evening at a Benihana restaurant. It is structured into a sequence of challenges, each offering various choices for handling operations and customer demand. In every challenge, the objective is to effectively manage both the bar and dining areas to optimize resource utilization, increase throughput, and — above all — maximize profits for the night.
Players
Single Player
Languages
English
Simulation Time
Total Time: 120
Intro 5, Gameplay 60-90, Debrief 30-60
Accessibility
No Accessibility Compliance
Price
$165 per person
Simulation Categories
The Story
In this single player asynchronous simulation, customers begin their evening with drinks at the bar. Then they move into the dining room, where chefs create meals right at each table. In each of the four Benihana simulation challenges, learners focus on a particular aspect of restaurant operation management:
- Batch Dining Room Customers: How does batching strategy affect throughput?
- Design the Bar: What’s the optimum size of the bar for maximum profitability?
- Change Dining Time: What is the optimal dining time across an evening?
- Boost Demand with Advertising and Special Programs: How will marketing efforts affect operations and profitability?
Core Competencies
Operational Efficiency
Systems Thinking
Market and Customer Research
Prioritization and Time Management
Analysis and Business Acumen
Data-Driven Insights
Strategic Decision Making
Critical Thinking and Problem Solving
Learning Objectives
Resources to Power Your Simulation
This simulation comes with a Facilitation Guide along with 1:1 facilitator training and free trials.
Available with this simulation
Quick Start Guide
Facilitation Guide
Debrief Slides
Free Trial & Demo
